I often have discussions with business owners about complaints. The reason for this is to understand how they address complaints. I believe that if a complaint is handled properly and professionally then it can change a negative situation into a positive one. I’ll share how I think complaints should be addressed: First of all – […]
“Taxation is a field in which your intentions may, or may not, be relevant.” If this sounds rather a cavalier – and perhaps not very helpful comment – it may be instructive to compare this to criminal law. The lawyers amongst you will know that generally, for a crime to be committed, there must not […]
Keeping your records and making HMRC returns digitally is nothing new and for some time now HMRC has actively encouraged this. Every individual and business now has access to their own personalised digital tax account and the stated ambition of HMRC is to become one of the most digitally advanced tax administrations in the world. […]
You may think that this is a bit of a silly question and that the obvious answer is ‘No-one – that’s why they were unsuccessful!’ However – a study at Massachusetts Institute of Technology published in 2015 showed that the same group of consumers has an outstanding tendency to purchase all kinds of failed products, […]
Recent Comments