How do you handle complaints?
I often have discussions with business owners about complaints. The reason for this is to understand how they address complaints. I believe that if a complaint is handled properly and professionally then it can change a negative situation into a positive one. I’ll...
TAX GOES DIGITAL
Keeping your records and making HMRC returns digitally is nothing new and for some time now HMRC has actively encouraged this. Every individual and business now has access to their own personalised digital tax account and the stated ambition of HMRC is to become one...
How important is intention in the world of tax?
Taxation is a field in which your intentions may, or may not, be relevant. If this sounds rather a cavalier – and perhaps not very helpful comment – it may be instructive to compare this to criminal law. The lawyers amongst you will know that generally,...
Who bought your unsuccessful products?
You may think that this is a bit of a silly question and that the obvious answer is ‘No-one – that’s why they were unsuccessful!’ However – a study at Massachusetts Institute of Technology published in 2015 showed that the same group of...
Health & Safety Liability – Can employees do silly things?
As we all know, as employers we have a duty to safeguard the Health & Safety of our employees in the working environment. This includes not only providing the appropriate equipment, risk assessments and safety measures but also ensuring that employees receive the...Get your FREE report
7 Costly Mistakes Small Business Owners are Unknowingly Making!