How do you handle complaints?

How do you handle complaints?

I often have discussions with business owners about complaints. The reason for this is to understand how they address complaints. I believe that if a complaint is handled properly and professionally then it can change a negative situation into a positive one. I’ll...

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TAX GOES DIGITAL

TAX GOES DIGITAL

Keeping your records and making HMRC returns digitally is nothing new and for some time now HMRC has actively encouraged this.  Every individual and business now has access to their own personalised digital tax account and the stated ambition of HMRC is to become one...

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Who bought your unsuccessful products?

Who bought your unsuccessful products?

You may think that this is a bit of a silly question and that the obvious answer is 'No-one -  that's why they were unsuccessful!' However - a study at Massachusetts Institute of Technology published in 2015 showed that the same group of consumers has an outstanding...

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Use an electric car

Use an electric car

We all hear a lot these days about being environmentally-friendly and one of the ways in which you can help is by running an electric car - even if you just use this as a 'second car'. Before you dismiss the idea, just bear in mind that these are getting better all...

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UNIFORM RATE

UNIFORM RATE

If you are required to wear a uniform to work, or use specialist protective clothing, or if as an employer you provide these for your workforce, then this is a tax-deductible expense. Here's some of the main points to watch: as an employee, you can claim tax relief if...

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Be Uber Aware

The IT company Uber, which offers a 'ride-hailing app' has provided us with two separate 'landmark' court rulings in the recent months. First of all, in November, a Tribunal upheld the decision that drivers for Uber UK were classed as 'workers' (as against Uber's...

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7 Costly Mistakes Small Business Owners are Unknowingly Making!