How do you handle complaints?

How do you handle complaints?

I often have discussions with business owners about complaints. The reason for this is to understand how they address complaints. I believe that if a complaint is handled properly and professionally then it can change a negative situation into a positive one. I’ll...
TAX GOES DIGITAL

TAX GOES DIGITAL

Keeping your records and making HMRC returns digitally is nothing new and for some time now HMRC has actively encouraged this.  Every individual and business now has access to their own personalised digital tax account and the stated ambition of HMRC is to become one...